Before the arrival
Reconcile dates and guest requests, check the latest property instructions, and confirm who owns any unresolved preparation.
Prepare the arrival →Short-term rental virtual assistants
More hospitality.
Less chasing.
Thoughtful support for the work between bookings. Keep guest messages, property handovers and everyday follow-through moving.
Find your support rhythmClient perspectives
Guest inquiry response speed is everything for Airbnb Superhost status. Our STR Virtual Assistant responds to guest messages within 3 minutes, answers property questions, and pre-screens booking requests flawlessly.
Turnover coordination between check-outs and check-ins used to cause constant friction. Our STR VA manages cleaner schedules via TurnoverBnB, verifies photo completion, and dispatches maintenance techs immediately when issues arise.
High-end luxury short-term rental guests expect white-glove communication. Our STR assistant coordinates concierge requests, private chef bookings, and airport transfers with total elegance.
Direct booking website management, guest credit card processing, and security deposit holds are managed smoothly by our remote STR assistant.
Handling late-night guest calls regarding lockbox codes or Wi-Fi troubleshooting was draining our team. Having a 24/7 STR VA handle guest support gave us our sleep back.
Managing guest review follow-ups, requesting 5-star reviews post-stay, and filing Airbnb resolution center claims are handled masterfully by our STR assistant.
Local short-term rental occupancy tax filings, municipal registration renewals, and HOA compliance logs are organized seamlessly by our STR VA.
Property supply inventory tracking—from linens and toiletries to welcome baskets—is monitored by our STR assistant, ensuring turnover crews restock items on time.
Winter guest arrival messaging, heating system guides, and snow-plow dispatch coordination are managed flawlessly by our remote short-term rental assistant.
Mid-term rental (30+ day) guest onboarding, lease agreement dispatches, and background checks are managed smoothly by our dedicated STR VA.
Multi-channel calendar syncing across Airbnb, VRBO, Booking.com, and Expedia is monitored continuously by our STR assistant to prevent double-bookings.
Listing creation, professional photo staging uploads, and search-optimized property descriptions are crafted by our STR Virtual Assistant.
Monthly owner financial statements, cleaning fee payouts, and property expense logging are managed accurately by our remote STR assistant.
Social media marketing for our boutique short-term rental brand is managed by our STR VA, driving direct bookings through Instagram and Facebook.
Guest guidebooks, digital welcome manual setups, and local recommendation lists are created and updated regularly by our STR Virtual Assistant.
Non-profit retreat venue bookings, group stay coordination, and event agreement dispatches are managed seamlessly by our STR assistant.
Boat slip rentals, outdoor gear add-on upsells, and guest waiver forms are organized smoothly by our remote short-term rental coordinator.
Airbnb platform dispute resolution, claim filing for damaged items, and guest messaging history audits are handled firmly and professionally by our STR VA.
Automated messaging trigger setups in Hostaway and Guesty are maintained and customized by our STR assistant to keep guest touchpoints personal.
Short-term rental owner onboarding—from smart lock installations to listing launch checklists—is coordinated masterfully by our STR Virtual Assistant.
Eco-friendly property messaging, recycling guide dispatches, and energy-usage monitoring guides are prepped smoothly by our STR assistant.
Behind a welcoming property is a well-connected operation.
Guest communication · Property coordination · Clear handoversThe work behind the welcome
Give the details
a dependable home.
A late cleaning update. A guest asking about arrival. An owner waiting for a summary. Individually, the tasks look small. Together, they can fill the day.
A well-scoped assistant role gives recurring work a clear owner, a reliable record and an agreed next step. You keep the decisions that need your judgment.
Support that fits the stay
Start with the queue.
Build the right role.
Choose a focused set of responsibilities before expanding the scope. The useful starting point is the work you already repeat, the systems you trust and the handovers that need more attention.
- Agree on the properties, channels and coverage hours.
- Define what can be answered and what must be escalated.
- Review real outputs and refine the working guidance.
Where we can help
From the first message
to the next arrival.
Reservations
Check arrival and departure dates against your approved booking records.
Guest communication
Sort arrival questions, amenity requests and in-stay messages.
Arrival coordination
Check the upcoming arrival list and required guest information.
Turnover coordination
Confirm scheduled cleaning assignments and agreed arrival windows.
Owner reporting
Collect operational updates from the systems you identify.
Property documentation
Organize house manuals, vendor contacts and recurring task checklists.
A connected guest journey
Every stay has a handover.
Make each one clear.
A practical operating rhythm for the work around a reservation. Agree the coverage and approval rules before the first shift.
During the stay
Answer from approved guidance, record what the guest needs, and send urgent issues to the named local responder.
Connect the guest inbox →Between guests
Follow up on cleaning confirmation, organize inspection notes, and carry open maintenance items into the next handover.
Coordinate the turnover →
When the arrival plan changes
A late check-in.
A clear next step.
A guest’s flight is delayed. Your assistant checks the approved arrival instructions, records the new arrival window and confirms which local contact is available if access fails.
The handover includes the property, the guest’s question, the last response and the action still needed. Access details stay in your approved system, not scattered across personal messages.
Illustrative workflow. Coverage hours and escalation arrangements are agreed for your properties.
Build usable property guidance →The output you can inspect
End the shift
with the whole picture.
A useful handover makes the next person’s work easier. It shows what changed, what is confirmed and what still needs a decision.
Explore owner updates →- Upcoming arrivals
- Property, arrival window, instruction status and outstanding guest requests.
- Property readiness
- Cleaning confirmation, local inspection notes and unresolved maintenance.
- Open conversations
- The latest message, the response already sent and the person responsible for follow-up.
- Decisions for the manager
- Exceptions and guest commitments that need your approval, linked to their source.
Clear responsibilities
Remote coordination.
Local confidence.
Your assistant organizes information, communicates within approved guidance and follows up on open tasks. You set coverage, permissions and approval rules.
Cleaning, inspections, repairs and urgent on-site response stay with your local team. Sensitive access details belong in your approved systems, with only the permissions the role needs.
Define the handover together →Before the first handover
A role that fits
your operation.
Can support work with our existing property systems?
Bring the tools you use for reservations, messages, cleaning and owner updates. Agree a source of truth, individual access permissions and the review steps before work begins.
Does this include round-the-clock guest support?
Coverage depends on the arrangement you agree. Define the working hours, the out-of-hours route and a local emergency contact. Do not assume every role includes overnight availability.
What can we hand over first?
Choose one recurring queue, such as arrival preparation or guest message follow-up. Share approved guidance and a completed example, then review the first outputs before expanding the role.
Your properties. Your way of working.
Let’s make the everyday
easier to manage.
Bring a few examples from your real queue. We will discuss the role, the handovers and the decisions that stay with you.
Talk through your support needs